Return & Refund Policy

This Return & Refund Policy applies to purchases made through our website by customers worldwide
and is designed to comply with applicable consumer protection laws.

Your Right to Cancel (Non-Customised Products)

If you are a consumer in the UK or European Union, you have the legal right to cancel
your order within 14 days of receiving your item, without providing a reason.

Customers in other regions may also request a return within 14 days of delivery,
subject to the conditions below.

To be eligible for a return:

The product must be unused
It must be in its original packaging
It must be in resalable condition

Customised & Personalised Products

Products that are customised or personalised (including cards printed or programmed
with logos, branding, or custom information) are non-returnable and non-refundable,
except where:

The item is faulty
The item arrives damaged
There is a manufacturing defect

This exclusion is permitted under applicable consumer protection laws.

Refunds

Once a return is approved and received, refunds will be processed within
7–10 business days to the original payment method.
Original shipping and handling fees are non-refundable, unless the item is faulty
or incorrect.
Return shipping costs are the responsibility of the customer, unless the product is defective or
incorrectly supplied.

Damaged or Defective Items

If your item arrives damaged or has a manufacturing defect, please notify us within
48 hours of delivery and include:

Your order number
Clear photos of the issue

In verified cases, we will arrange a replacement or refund at no additional cost.

Return Authorisation

All returns must be approved before being sent back. Items returned without prior
authorisation may not be accepted or refunded.

How to Request a Return or Refund

To request a return, cancellation, or refund, please contact us at:

📧 info@google-reviewcards.com

Include your order number and a brief explanation of your request.

Statutory Rights

Nothing in this policy affects your statutory rights under applicable consumer protection laws in
your country or region.

Policy Updates

We reserve the right to update or modify this policy at any time. Changes will apply to orders
placed after the updated policy is published.